Advanced AI is a new buzzword in cloud computing. The launch of tools like ChatGPT and Bard have made big waves. Developers are now racing to introduce the next level of features to apps. Features that do part of your work for you. Such as writing emails or making follow-up checklists based on contact data.
These AI-based applications do much more than automate processes. People are using them to write business correspondence, create websites, and write scripts. AI is also quickly transforming the everyday office workflow.
Microsoft is one of the biggest players in the office application field. It’s at the forefront of introducing transformative technology. The company is about to transform Microsoft 365 in a huge way with its new Copilot tool.
Microsoft 365 Copilot is a new tool designed to help users get the most out of their Microsoft 365 apps. This revolutionary tool is an intelligent, personalized assistant. It’s designed to help users navigate and use M365 more efficiently.
In this article, we’ll take a closer look at Microsoft 365 Copilot. And tell you the key ways it’s going to improve M365 apps and your business workflows.
Microsoft 365 Copilot is an AI-powered assistant. It helps users with their day-to-day tasks in M365 apps. It’s like having a personal assistant right in your Office apps. Users can ask questions, get help with tasks, and receive personalized recommendations. Copilot responds leveraging the context of their usage patterns.
Microsoft 365 Copilot works across all M365 apps. This includes:
• Word
• Excel
• PowerPoint
• Outlook
• Teams
• and more
Whether you’re doing any number of tasks, Microsoft 365 Copilot is there to assist you. This includes working on a document, meeting scheduling, or collaborating with a team.
Microsoft 365 Copilot uses AI and machine learning to understand users’ needs. It provides personalized help. It uses data from users’ interactions with M365 apps. It learns a user’s usage patterns and offers recommendations based on their preferences.
For example, say you frequently use certain features in Excel. Microsoft 365 Copilot will learn this. It will offer suggestions when it detects that you’re working on a similar task.
Say that you’re working on a presentation in PowerPoint and struggling with design. Microsoft 365 Copilot can offer design suggestions based on your company’s brand guidelines.
Microsoft 365 Copilot can also help users with common tasks. Tasks such as, scheduling meetings and managing emails. Users can simply ask Copilot for help. They can ask it to schedule a meeting or find an email from a specific person, and Copilot will take care of the rest.
Copilot is important because it can help users be more productive and efficient. By providing personalized support, the tool can save users time and reduce frustration.
Imagine you’re working on a report in Word and you’re struggling to format a table. Instead of spending time searching for a solution online. Or trying to figure it out on your own, you can simply ask Microsoft 365 Copilot for help. Copilot can offer suggestions. It can even walk you through the process, saving you time and reducing frustration.
Microsoft 365 Copilot is also important because it can help users get more out of their M365 apps. Many users may not be aware of all the features and capabilities of their M365 apps. But with Copilot, they can discover new ways to work more efficiently and effectively.
The capabilities of Copilot go even further. Say that you need to give your team an update on a marketing strategy. You won’t need to dig out emails, chat threads, or meeting notes. Instead, you can ask Copilot to “tell my team how we updated the marketing strategy.” The app will then search all those places for you and craft an update for your team.
Need a first draft of a meeting agenda or presentation? Just ask Copilot. It can access existing M365 documents and content and craft an initial draft for you.
Microsoft 365 Copilot provides personalized help based on users’ usage patterns and preferences. This means that users get the help they need when they need it, without having to search for solutions on their own.
Microsoft 365 Copilot can help users save time on common tasks. Such as scheduling meetings and formatting documents. It can take on many information gathering tasks, like summarizing meeting notes. This saves users considerable time. Especially for manual tasks such as searching for information.
Microsoft 365 Copilot can help reduce frustration. It provides solutions when users are stuck on a task. The tool can also help users struggling with an Excel chart or table. Instead of having to figure out how to generate it, they can simply give a command to Copilot to do it for them.
Microsoft Copilot handles tasks that go beyond what business apps have historically done. For example, you can use it in PowerPoint to create a presentation for you. Use a command such as, “Create a six-slide presentation based on (this) document.” You can also tell it to find appropriate Microsoft stock photos and insert them.
The sky is the limit right now for how much this tool is going to impact office productivity.
At the writing of this article, Microsoft hasn’t announced a release date yet. It is currently testing Copilot with a limited number of users. You will most likely see it coming out sometime soon.
Need help with security or setup in Microsoft 365? Give us a call today to talk to one of our cloud app experts.
Online shopping has become a common activity for many people. It’s convenient, easy, and allows us to buy items from the comfort of our homes. But with the rise of online shopping, there are concerns about privacy and security. So, what can you do to protect your privacy when using online shopping apps? Read on for a few tips.
Yes, it’s hard to stop and read a long privacy policy when you just want to use an app. But, if you don’t, you could end up sharing a lot more than you realize.
Before downloading an app, make sure to read its privacy policy. This will give you an idea of what data the app takes and how it’s used. You can try searching keywords like “collect” and “your data” to save time. This can help you jump to data collection details.
If you do this before you download, you may change your mind. After learning how much data the app collects from you, you may decide it just isn’t worth it.
Turn off any data-sharing features you don’t need in your phone’s settings. Such as location services. Most smartphones allow you to choose which apps you want to use it with.
Explore both your phone settings and the app’s settings to restrict data sharing as much as possible.
If you’re not using the app regularly, remove it from your phone. Having unused apps on your phone is a big risk. Even if they’re not actively in use, those apps can still collect data. For example, browsing activity or your activity in other mobile apps.
It’s easy to get caught up in a fad. You hear your friend talk about an app, and you want to check it out. But it pays to research before you download. Look up the app and check security and data collection keywords. Inform yourself first before downloading an app that might be compromising your device data and activity.
You can limit the dangerous data collection of shopping apps by using a website instead. Most legitimate companies have an official website. One where you can buy the same things as you can buy using the app.
Not all shopping apps are created equally. Often people get excited and install an app without checking privacy practices. Apps can collect more data from your smartphone than you realize. Whether you use your phone for personal use, business use, or both, your data can be at risk. So can your privacy.
Recently, security experts found a popular shopping app spying on users’ copy-and-paste activity. This app was tracking users’ keystrokes, screenshots, and even their GPS location. This raises the question: Is your online shopping app invading your privacy?
SHEIN is the app in question, and it’s a popular shopping app with millions of users. According to reports, researchers found the app collecting data from users’ clipboards. This included any text that users copied and pasted. This means that if the user copied and pasted sensitive information, the app would have access to it. Including things like passwords or credit card numbers.
Not only that but the app was also found to be tracking users’ GPS location. SHEIN was also collecting data from device sensors, including the accelerometer and gyroscope. This means that the app was able to track users’ movements. As well as collecting information about how they were using their device.
The app’s developers claimed that the data collection was for “optimizing user experience.” A very vague explanation that’s used by other app developers as well. The developers stated that the collected data was only used for internal purposes. But this explanation wasn’t enough to please privacy experts. Those experts raised concerns about the app’s data collection practices.
This isn’t the first time people caught an app grabbing data without users’ knowledge. Many popular apps collect data from their users, often for targeted advertising purposes.
The popularity of the shopping app Temu has been exploding recently. Since the app appeared in a Superbowl Ad in 2023, people have been flocking to it.
But Temu is another shopping app with questionable data collection practices. Some of the data that Temu collects includes:
• Your name, address, phone number
• Details you enter, like birthday, photo, and social profiles
• Your phone’s operating system and version
• Your IPS address and GPS location (if enabled)
• Your browsing data
Mobile devices are regularly used more than computers. But they often lack the same type of security. Give us a call today to schedule a chat about protecting your mobile device data.
What would you do if your business suffered a ransomware attack tomorrow? Do you have a contingency plan in case of a tornado, hurricane, or earthquake? The unexpected can happen anytime, and small businesses can get hit particularly hard.
Small businesses are the backbone of many economies. They are critical for job creation, innovation, and community development. But running a small business comes with significant risks. This includes financial uncertainty, market volatility, and natural disasters.
60% of small businesses fail within 6 months of falling victim to a cyber-attack.
Thus, small business owners must prepare for the unexpected. This is to ensure their longevity and success. In this article, we will discuss some tips to help small businesses get ready for anything.
One of the most critical steps in preparing for the unexpected is to create a contingency plan. A contingency plan is a set of procedures that help a business respond to unforeseen events. Such as natural disasters, supply chain disruptions, or unexpected financial setbacks.
The plan should outline the steps the business will take in the event of an emergency. Including who will be responsible for what tasks. As well as how to communicate with employees, customers, and suppliers.
Small businesses should always maintain adequate insurance coverage. This protects them from unexpected events. Insurance policies should include things like:
• Liability coverage
• Property damage coverage
• Business interruption coverage
• Data breach costs
Business interruption coverage is particularly important. It can help cover lost income and expenses during a disruption. Such as a natural disaster or supply chain disruption.
One of the newer types of policies is cybersecurity liability insurance. In today’s threat landscape, it has become an important consideration. Cybersecurity insurance covers things like costs to remediate a breach and legal expenses.
Small businesses that rely on a single product or service are at greater risk. Unexpected events can cause them significant harm. Something like a raw material shortage could cripple an organization without alternatives.
Diversifying your revenue streams can help reduce this risk. It ensures that your business has several sources of income. For example, a restaurant can offer catering services. A clothing store can sell merchandise online as well as its physical location
Small businesses should build strong relationships with their suppliers. This ensures that they have a reliable supply chain. This is particularly important for businesses relying on one supplier for their products.
In the event of a disruption, having strong relationships matters. It mitigates the risk of a supplier bankruptcy or supply chain issue. Having supplier options can help reduce the impact on your business.
Small businesses should keep cash reserves to help them weather unexpected events. Cash reserves can help cover unexpected expenses. Such as repairs, legal fees, or loss of income. As a general rule of thumb, businesses should keep at least six months’ worth of expenses in cash reserves.
If business owners try to do everything in house, they’re at higher risk. For example, if a key IT team member quits. In this case, the company could face major security issues.
Build strong outsourcing relationships with an IT provider and other critical support services. If something happens to a company’s staff or systems, they have a safety net.
Small business owners should check their finances regularly. This is to ensure that they are on track to meet their goals and to identify any potential issues early on.
This includes:
• Tracking income and expenses
• Creating and reviewing financial statements
• Regularly meeting with a financial advisor
Investing in technology can help small businesses prepare for unexpected events. For example, cloud-based software can help businesses store their data off-site. This ensures that it is safe in the event of a natural disaster or cyber-attack. Technology can also help businesses automate processes. Automation reduces the risk of errors and improves efficiency.
Small businesses should train their employees for emergencies. This helps ensure that everyone knows what to do in the event of an unexpected event.
This includes training for natural disasters, cyber-attacks, and other emergencies. Businesses should also have a plan for communicating with employees during an emergency. As well as ensure that everyone has access to the plan.
Small businesses should stay up to date on regulatory requirements. This helps ensure that they are compliant with all laws and regulations. This includes tax laws, Labor laws, and industry-specific regulations. Non-compliance can result in fines, legal fees, and damage to your business’s reputation.
In conclusion, small businesses face many risks. But by following these tips, they can prepare themselves for the unexpected.
Get started on a path to resilience and protect your business interests. We can help you prepare for the unexpected. Give us a call today to schedule a chat.
In today’s world, technology is ubiquitous, and connectivity is a must. Securing your home network has become more critical than ever. A secure home network is essential for protecting your personal data from hackers.
From phishing to smishing (SMS phishing), it’s getting harder to avoid a breach. Individuals often have fewer safeguards in place at home than at work. Yet many are working from home, which puts both personal and company data at risk.
About 46% of businesses saw at least one cybersecurity incident within two months of moving to remote work.
The good news is that there’s no lack of materials on home network security. Many of the steps are straightforward and can help you avoid a data breach at home.
The National Security Agency (NSA) has provided some best practices. These are for securing your home network. We’ll highlight some of the most helpful tips below.
The first step to secure your home network is to change the default login. This means changing the passwords and usernames of your router and connected devices. Default passwords and usernames are often well-known to hackers. Criminals can easily use them to access your data. Changing these default credentials is an essential step in securing your home network.
Encryption is a process of encoding information. This is in such a way that only authorized parties can read it. Enabling encryption on your home network is crucial to protect your data. It keeps hackers from intercepting and reading it. Most modern routers support encryption protocols such as WPA2 or WPA3. Ensure that you use the latest encryption standard, which would be WPA3, used in Wi-Fi 6 routers.
The firmware is the software that runs on your router and other connected devices. Manufacturers release firmware updates to fix security vulnerabilities and add new features. Updating the firmware on your router is important to securing your home network. You can usually check for firmware updates from the router’s web interface. You can also find updates on the manufacturer’s website.
This is critical to remember because a lot of people never do this. They only see the router app during setup and rarely go back unless there is a need. Set a calendar item to check your router app at least once per month for updates.
A firewall is a network security system that monitors and controls network traffic. This includes both incoming and outgoing traffic. Enabling a firewall on your router can help protect your network. It defends against malicious traffic and unauthorized access. Most modern routers have a built-in firewall. You can typically enable this through the router’s web interface.
Most routers come with a range of services that manufacturers enable by default. These services can include file sharing, remote management, and media streaming. Disabling any unused services can reduce the risk of a hacker exploiting them. They often use these services to gain access to home networks. Only enable services that you need and are essential for your network.
Your Wi-Fi network is one of the most critical aspects of your home network. Securing your Wi-Fi network involves several steps. These include:
• Changing the default SSID (network name)
• Disabling SSID broadcast
• Enabling MAC address filtering
• Disabling WPS (Wi-Fi Protected Setup)
These steps can help prevent unauthorized access to your Wi-Fi network. If you need help with these steps, just let us know. We can save you some time and frustration and ensure your network is properly secured.
Passwords are a critical component of any security system. Using weak or easily guessable passwords can make your network vulnerable. Ensure that you use strong passwords for your router and other connected devices. A strong password should be at least 12 characters long. It should also include a combination of upper and lowercase letters. As well as at least one number and one symbol.
Do you have guests, such as your children’s friends, who need to access your Wi-Fi network? If so, create a separate guest network. A guest network is a separate Wi-Fi network that guests can use. This gives them access the internet without accessing your primary network. This can help protect your primary network from potential security threats.
Physical access to your router and other connected devices can be a security risk. Ensure that you place your router in a secure location, such as a locked cabinet or a room with limited access. Also, ensure that you disable physical access to the router’s web interface. Especially if you have guests or children who may tamper with the settings.
Securing your home network is essential for protecting your personal data from threats. By following the best practices, you can ensure that your network is better protected.
Want to save some time and have Wangaratta & Indigo Computers do the heavy lifting? Give us a call today to schedule a home cybersecurity visit.
Article used with permission from The Technology Press.
Many people worry about someone hacking their computer. But they’re not really thinking about their wireless printer getting breached. It’s a tool that most individuals use sporadically. For example, when you want to print out tax forms or mailing labels.
Printers tend to be out of sight, out of mind. That is until you need to print something and run out of ink. Well, they’re not out of the mind of hackers. In fact, unsecured printers are a classic way for criminals to gain access to a home network.
To illustrate this point, Cybernews purposely hacked printers. It hijacked nearly 28,000 unsecured printers globally. The success rate was 56%. What did it do once it gained access? Ironically, it made the printers print out a guide on printer security.
Are you wondering how exposed your network is from your printer? We’ve got some security tips below to help. These tips can enable you to better secure your network, which keeps data on all devices more secure.
When you buy a new printer, it will likely have included default information. Manufacturers give you a way to connect and set up your device. This usually involves default login information.
Immediately change that information during set up. Hackers use a master list of all these defaults. They plug it into an automated script and just keep trying them all until they get a hit. Change these, and make sure you create a strong password.
Keeping firmware updated is vital to keeping your printer secure. Hardware needs updating just like computers, software, and apps do. Those updates often contain important security patches.
Firmware updates aren’t usually as visible as software updates. Software and OS updates usually give you a popup notification. But updates to the drivers and firmware that run printers, aren’t so visible.
Some of the places you can check for firmware updates are:
A network firewall is important to ensure the monitoring of traffic. Firewalls can block suspicious activity to keep hackers out of your network. You should configure the firewall to watch incoming and outgoing printer traffic.
Most of today’s home routers allow you to set up a guest network. This is a separate Wi-Fi that runs from the same router you use for your main network. It’s harder for hackers to get from one network to another.
Keeping a less secure device separated from computers and phones improves security. You can still print to your printer from devices on another network. You just need to have things configured correctly. If you need help with that, just let us know.
IoT devices, like printers, often have many ways to connect. You may not need all the ports or services that come with your printer. These ports are risk areas where hackers could find a way in.
It’s best to disable any ports and sharing features that you don’t need. This reduces the risk of a breach.
Most home printers aren’t used as much as work printers. People may only use them once a month or a few times a year. If you’re not using your printer constantly, unplug it when not in use.
One surefire way to cut off a hacker’s access is to unplug the device. When it’s shut down, no access is available at all.
Your printer is one device on your network. Most families connect several devices to their home Wi-Fi. In 2022, the average number of connected devices per U.S. household was 22.
Families need to know and adopt good cyber habits. This keeps everyone’s data more secure. It also helps you avoid costly identity theft breaches. Or the takeover of things like baby monitors.
Some standard best practices to follow for good cyber hygiene are:
IT pros don’t only work with businesses. We also help families ensure their data is safe & devices are running smoothly. Give us a call today to schedule a home security checkup.
Article used with permission from The Technology Press.
Netflix is one of the most popular and well-known streaming services. It has nearly 231 million subscribers around the world. It has been growing steadily for almost a decade.
The platform has become an essential part of many people’s daily entertainment routines. They fire up their devices, log in, and pick right back up on their favorite shows.
Unfortunately, like any online service, Netflix accounts can be vulnerable to hacking. It’s a baked-in risk when you have a service that is only protected by a username and password.
If you experience an account hack, it can be shocking, confusing, and infuriating. You may not know exactly what to do and may react without thinking first. This is a dangerous space to be in because it can cause you to do things that only make things worse.
In this article, we’ll give you the steps to take when you suspect someone has hacked your Netflix account. Let’s first cover how hackers typically operate when deploying an account takeover.
Phishing overload is a problem that hackers take advantage of in these types of breaches. People receive fake emails all the time that spoof brands like Netflix. One common phishing ploy is an email stating, “There has been suspicious activity on your account.” It will include a link to log in to a spoofed site that looks like the brand’s normal login page. This is a classic trick to steal your login credentials.
Hacked Netflix accounts typically go for $12 each on the dark web.
People get numb to these emails because they get so many of them. They tend to tune them out, knowing that clicking on them could be dangerous. Hackers take advantage of this, hoping you’ll ignore the real ones from Netflix that warn you of a suspicious login (theirs!).
They lay low and don’t take any action yet that will lock you out. They wait for you to receive a few more of these emails, so you’ll completely ignore them. Then they attempt a takeover.
Accounts hacks can go in various ways. Here is one typical scenario of a Netflix hack:
They also usually replace any user profile names on your account with numbers (1, 2, 3, etc.)
If you suspect a hacked account, visit the Netflix site directly from your browser. Do not go through a link you received via email, DM, or SMS.
See if you can log in using your password. You may be able to if you caught the hacker before they’ve locked you out. If not, then skip to Step 4 below, calling Netflix support.
If you can log into your account, change the password right away. Ensure it’s a strong password that is at least 10-12 characters in length. It should also include a combination of letters, numbers, and symbols.
Do not use a variation of the breached password. You should not use any part of your old password to create the new one.
If you can still access your account and settings, go to the payment methods area. Often hackers will add another payment card to your account. They use it to verify the account to Netflix support.
Remove any strange payment method that is not yours. But if you remove your own payment card, you will need another way to verify your account with Netflix. So, at this point, you may want to call before you do that.
Everyone’s experience may be different. Some users that have gone through a hack have praised the fast and helpful support from Netflix.
Contact Netflix support whether you have or have not succeeded in logging in. There may be things the hacker has done that you aren’t aware of. They may have changed subscription information.
Let the support representative know you think you’re the victim of an account hack. They’ll walk you through the process of undoing what the hacker has done.
Continue to watch your bank statements for any unusual charges. You should do this after any account hack.
People often use the same or the nearly same password for several accounts. Make sure to change the password for any accounts that used the one that was just hacked.
Don’t wait until a hack happens to you. Give us a call today to schedule a chat about our password security solutions.
Article used with permission from The Technology Press.
The need to back up data has been around since floppy disks. Data loss happens due to viruses, hard drive crashes, and other mishaps. Most people using any type of technology have experienced data loss at least once.
There are about 140,000 hard drive crashes in the US weekly. Every five years, 20% of SMBs suffer data loss due to a major disaster. This has helped to drive a robust cloud backup market that continues to grow.
But one thing that’s changed with data backup in the last few years is security. Simply backing up data so you don’t lose it, isn’t enough anymore. Backing up has morphed into data protection.
What does this mean?
It means that backups need more cybersecurity protection. They face threats such as sleeper ransomware and supply chain attacks. Cloud-based backup has the benefit of being convenient, accessible, and effective. But there is also a need for certain security considerations with an online service.
Companies need to consider data protection when planning a backup and recovery strategy. The tools used need to protect against the growing number of threats.
Some of the modern threats to data backups include:
Just backing up data isn’t enough. You need to make sure the application you use provides adequate data protection. Here are some of the things to look for when reviewing a backup solution.
Ransomware can spread throughout a network to infect any data that exists. This includes data on computers, servers, and mobile devices. It also includes data in cloud platforms syncing with those devices.
95% of ransomware attacks also try to infect data backup systems.
It’s important that any data backup solution you use have protection from ransomware. This type of feature restricts automated file changes that can happen to documents.
Continuous data protection is a feature that will back up files as users make changes. This differs from systems that back up on a schedule, such as once per day.
Continuous data protection ensures that the system captures the latest file changes. This mitigates data loss that can occur if a system crashes before the next backup. With the speed of data generation these days, losing a day’s worth of data can be very costly.
Data protection incorporates proactive measures to protect files. Look for threat identification functions in a backup service. Threat identification is a type of malware and virus prevention tool.
It looks for malware in new and existing backups. This helps stop sleeper ransomware and similar malware from infecting all backups.
Cybersecurity professionals around the world promote zero-trust security measures. This includes measures such as multi-factor authentication and application safelisting.
A zero-trust approach holds that all users and applications need ongoing authentication. So, just because a user is logged into the system today, doesn’t mean they are completely trusted.
Some of the zero-trust features to look for include:
If you back up to a USB drive or CD, you have one copy of those files. If something happens to that copy, you could experience data loss.
Cloud backup providers should have backup redundancy in place. This means that the server holding your data mirrors that data to another server. This prevents data loss in the case of a server crash, natural disaster, or cyberattack.
Air gapping is a system that keeps a copy of your data offline or separated in another way. This would entail making a second backup copy of your data. Then, putting it on another server. A server disconnected from external sources.
This is a feature that you may want to seek out if you deal with highly sensitive data. It helps to ensure that you have at least one other copy of your backup. A copy walled off from common internet-based attacks.
Have you updated your backup process for today’s threats? Give the team at Wangaratta & Indigo Computers call today to schedule a chat about data backup and protection.
Article used with permission from The Technology Press.
Companies both large and small share this one cybersecurity problem. They have computers that are still running older operating systems. Staff might use these devices only occasionally. Or the company may be running customized software that won’t run on newer OS versions.
The problem is that when the OS becomes outdated, the system is open to cyberattacks. When Microsoft or another developer retires an OS, it means that it is no longer supported. No more feature updates and no more security patches for newly found vulnerabilities.
The latest operating system to lose all support is Windows 8.1. Microsoft released the OS in 2013, and it was officially retired on January 10, 2023. Microsoft issued the following warning for companies:
“Continuing to use Windows 8.1 after January 10, 2023 may increase an organization’s exposure to security risks or impact your ability to meet compliance obligations.”
– Luke Chilcott, Wangaratta & Indigo Computers
Here are a few facts you should know about what this retirement of Windows 8.1 means.
When an operating system reaches its end of life, it doesn’t just stop working. Thus, many companies go on using it without realizing the security risk. Technically, the OS will work as it did the day before retirement. But it’s a lot less safe due to the loss of support.
Software and OS vulnerabilities are sought out and exploited all the time. This is what hackers do for a living. The vulnerability cycle usually begins with hackers finding a software “loophole.” They then write code to exploit it that allows them some type of system access.
The software developer learns of this, usually once hackers start breaching systems. They write code to fix that vulnerability. Developers then send the fix to users via an update that they install. This protects the device from one or more hacker exploits.
When an OS reaches its end of life, these fixes are no longer made. The developer has moved on to focus on its newer products. So, the vulnerability remains. It leaves a device vulnerable to hacks for days, months, or years afterward.
Approximately 61% of security vulnerabilities in corporate networks are over five years old.
If you have a computer that is still running Windows 8.1, you have two options for upgrading. You can opt for Windows 10 or Windows 11. If the computer is running such an old OS, there is a chance your system may not meet the requirements for one or both. In this case, you may need to buy a new device all together.
Microsoft states that there is no free option to upgrade from 8.1 to Windows 10 or 11. Some of the advantages you gain when upgrading include:
Your data security is at risk if you stay on Windows 8.1. Without any security updates, any vulnerabilities will stay unpatched. This leaves your system highly vulnerable to a breach. One hacked system on a network can also cause the breach or malware infection to spread to newer devices.
If you have to comply with a data privacy regulation, like HIPAA, you’ll also run into issues. Data privacy rules dictate making reasonable efforts to protect data. Using a device with an outdated OS jeopardizes meeting compliance.
The older systems get, the slower they get. Staff that must work on outdated software often complain that it hurts productivity. 77% of surveyed employees were frustrated with outdated tech. Employees dealing with outmoded systems may also quit. They are 450% more likely to want to leave and work elsewhere.
An outdated operating system can hold your staff back. They miss out on modern time-saving features. They can also run into problems with bugs that will no longer get fixed.
Software and hardware developers aren’t looking back. Once Microsoft retires an OS, they aren’t prioritizing its compatibility. In fact, some may not want their product to be compatible with it because of the liability.
When you have issues using modern software and hardware it hurts your business. You become less competitive and begin to fall behind. Staying on an outmoded OS keeps you stuck in the past.
The team at Wangaratta & Indigo Computers can help you upgrade smoothly from an older Windows OS to a new one. If you need a new system, we can point you in the right direction for the best value. Give us a call today to schedule a chat about upgrades and where your security stands.
Article used with permission from The Technology Press.
Scheduling appointments is a common activity. Salespeople often set up virtual appointments to answer questions about a product. Software companies allow people to schedule live demos. Telehealth therapists allow clients to book video sessions.
Those are just a few examples of some groups that are going to love a new Microsoft Teams feature. Virtual Appointments was recently added to the platform. It adds a new meeting style tailored for engagements with customers.
Have you’ve been using Teams and a different online appointment app? This new feature will streamline the experience.
Virtual Appointments gives you an all-in-one meeting platform for customer engagements. You can schedule, manage and conduct B2C meetings in Microsoft Teams.
This new feature brings together the scheduling component with the video conference interface. Anyone with the link can join the virtual appointment. They do not need a Teams account.
The power of Microsoft’s scheduling app, Bookings, connects to Teams. This makes the Virtual Appointments function as seamless as possible.
Some of the features below will be available with any Microsoft 365 plan. Some are available with a premium plan.
You can see your scheduled appointments in a single view. Manage cancellations and time changes easily.
You can send customers a customized message via SMS or email. This personalizes the experience for them. You can also use automation to give that personal touch without having to send each one manually. Automated appointment reminders are another time-saving function.
Add a personal touch to your virtual engagements. You can customize the Teams waiting room. You can use themes and logos to brand your business. You can also chat with attendees while in the lobby waiting room. This is helpful if your current appointment is running a little long. You can let them know you’ll be right with them.
You can send meeting follow-ups after a virtual appointment. This helps you reduce the time it takes to send any promised follow-up information. You also keep all details in a single place. This makes your client communication trail easier to follow.
How effective are your appointments? It’s hard to know if your demos are resulting in sales if you don’t have a good tracking system. It’s also important to have visibility into customer appointments across the organization.
You can do this with a premium analytics feature. It gives you helpful reporting. The reporting provides insights into B2C virtual appointments in all departments.
To start using Virtual Appointments in Teams, admins must set up a few things. Note, they must be a Bookings admin to access these settings.
In the Virtual Appointments app choose to “Create a calendar.” You can find this option on the Home tab.
Larger organizations may wish to create different calendars for different departments.
Next, add staff members. You can add up to 100. You will also need to assign them a role. Once you’ve added your staff, you can view their availability in both Teams and Outlook.
What’s another nice thing about using an integrated platform like M365? It’s the cross-app compatibility. Your calendar syncs across apps.
You’ll next set up your appointment types. You can choose from these two options:
If you choose to use SMS notifications and have the right Teams plan, you can set this up next. This allows you to easily send appointment confirmations and reminders via text message.
Note: Attendees currently need a valid U.S., Canadian, or U.K. phone number to receive the SMS notifications.
If you would like your attendees to fill out any forms, you can link them now. Virtual Appointments allows linking up to four cloud-based forms. These would be forms you have created in Microsoft Forms.
If you want to give customers the ability to book on-demand appointments, take this next step. You will need to publish the booking page. You do this on the “Manage” tab of Virtual Appointments. Select “Booking page,” and turn on “Publish booking page.”
Microsoft 365 is a platform with many possibilities. Often, companies aren’t using all the features they could. As a result, their team may be less effective. They could also be wasting money on apps they don’t need.
Are you interested in help supercharging your Microsoft 365 experience? Give us a call today to set up a meeting.
Article used with permission from The Technology Press.
You wouldn’t think a child’s toy could lead to a breach of your personal data. But this happens all the time. What about your trash can sitting outside? Is it a treasure trove for an identity thief trolling the neighborhood at night?
Many everyday objects can lead to identity theft. They often get overlooked because people focus on their computers and cloud accounts. It’s important to have strong passwords and use antivirus on your PC. But you also need to be wary of other ways that hackers and thieves can get to your personal data.
Here are six common things that criminals can use to steal your information.
People replace their smartphones about every two and a half years. That’s a lot of old phones laying around containing personal data.
Just think of all the information our mobile phones hold. We have synced connections with cloud services. Phones also hold banking apps, business apps, and personal health apps. These are all nicely stored on one small device.
As chip technology has advanced, smartphones have been able to hold more “stuff.” This means documents and spreadsheets can now be easily stored on them. Along with reams of photos and videos.
A cybercriminal could easily strike data theft gold by finding an old smartphone. They often end up at charity shops or in the trash. Make sure that you properly clean any old phones by erasing all data. You should also dispose of them properly. You shouldn’t just throw electronics away like normal garbage.
Most printers are wireless these days. This means they are part of your home or work network. Printing from another room is convenient. But the fact that your printer connects to the internet can leave your data at risk.
Printers can store sensitive documents, such as tax paperwork or contracts. Most people don’t think about printers when putting data security protections in place. This leaves them open to a hack. When this happens, a hacker can get data from the printer. They could also leverage it to breach other devices on the same network.
Protect printers by ensuring you keep their firmware updated. Always install updates as soon as possible. You should also turn it off when you don’t need it. When it’s off it’s not accessible by a hacker.
Did you ever run across a USB stick laying around? Perhaps you thought you scored a free removable storage device. Or you are a good Samaritan and want to try to return it to the rightful owner. But first, you need to see what’s on it to find them.
You should never plug a USB device of unknown origin into your computer. This is an old trick in the hacker’s book. They plant malware on these sticks and then leave them around as bait. As soon as you plug it into your device, it can infect it.
When you are disposing of an old computer or old removable drive, make sure it’s clean. Just deleting your files isn’t enough. Computer hard drives can have other personal data stored in system and program files.
Plus, if you’re still logged into a browser, a lot of your personal data could be at risk. Browsers store passwords, credit cards, visit history, and more.
It’s best to get help from an IT professional to properly erase your computer drive. This will make it safe for disposal, donation, or reuse.
Identity theft criminals aren’t only online. They can also be trolling the neighborhood on trash day. Be careful what you throw out in your trash.
It’s not unusual for garbage to enable identity theft. It can include pre-approved credit card offers that you considered “junk mail.” Your trash can also hold voided checks, old bank statements, and insurance paperwork. Any of these items could have the information thieves need to commit fraud or pose as you.
A shredder can be your best friend in this case. You should shred any documents that contain personal information. Do this before you throw them out. This extra step could save you from a costly incident.
Electronic bears, smart kid watches, Wi-Fi-connected Barbies… all toys that hackers love. Mattel’s Hello Barbie was found to enable the theft of personal information. A hacker could also use its microphone to spy on families.
These futuristic toys are often what kids want. Parents might think they’re cool, but don’t consider their data security. After all, these are children’s toys. But that often means they can be easier to hack. Cybercriminals also zero in on these IoT toys, knowing they aren’t going to be as hard to breach.
You should be wary of any new internet-connected devices you bring into your home. That includes toys! Install all firmware updates. Additionally, do your homework to see if a data breach has involved the toy.
Don’t let the thought of identity theft keep you up at night. Give us a call today and schedule a home IT security audit. You’ll be glad you did.
Article used with permission from The Technology Press.
The new year has just begun and it’s a time of renewal as we plan for the possibilities to come in 2023. It’s also a time when you need to plan for resiliency in the face of ever-present cyberattacks.
Sixty-eight percent of surveyed business leaders feel that cybersecurity risks are getting worse. They have a good reason. Attacks continue to get more sophisticated. They are also often perpetrated by large criminal organizations. These criminal groups treat these attacks like a business.
In 2021, the average number of global cyberattacks increased by 15.1%. To protect your business in the coming year, it’s important to watch the attack trends. What new methods are hackers using? What types of attacks are increasing in volume?
Knowing these things is important. It helps you better update your IT security to mitigate the risk of a data breach or malware infection.
We’ve pulled out the security crystal ball for the upcoming year. And we’ve researched what cybersecurity experts are expecting. Here are the attack trends that you need to watch out for.
The world has been buzzing about 5G for a few years. It is finally beginning to fulfill the promise of lightning-fast internet. As providers build out the infrastructure, you can expect this to be a high-attack area.
Hackers are looking to take advantage of the 5G hardware used for routers, mobile devices, and PCs. Anytime you have a new technology like this, it’s bound to have some code vulnerabilities. This is exactly what hackers are looking to exploit.
You can prepare by being aware of the firmware security in the devices you buy. This is especially true for those enabled for 5G. Some manufacturers will build better firmware security into their designs than others. Make sure to ask about this when purchasing new devices.
This alarming new trend is designed to get past one of the best forms of account security. Multi-factor authentication (MFA) is well-known as very effective at preventing fraudulent sign-in attempts. It can stop account takeovers even in cases where the criminal has the user’s password.
There are a few different ways that hackers try to bypass MFA. These include:
During the pandemic, the cyberattack volume increased by approximately 600%. Large criminal hacking groups have realized that world events and disasters are lucrative.
They launch phishing campaigns for world events. Attacks come for everything from the latest hurricane or typhoon to the war in Ukraine. Unsuspecting people often fall for these scams. This is because they are often distracted by the crisis.
People need to be especially mindful of scams surrounding events like these. They will often use social engineering tactics, such as sad photos, to play on the emotions.
Mobile devices go with us just about everywhere these days. This direct connection to a potential victim is not lost on cybercriminals. Look for more mobile device-based attacks, including SMS-based phishing (“smishing”).
Many people aren’t expecting to receive fake messages to their personal numbers. But cell numbers are no longer as private as they once were. Hackers can buy lists of them online. They then craft convincing fake texts that look like shipping notices or receipts. One wrong click is all it takes for an account or data breach.
Mobile malware is also on the rise. During the first few months of 2022, malware targeted to mobile devices rose by 500%. It’s important to ensure that you have good mobile
anti-malware. As well as other protections on your devices, such as a DNS filter.
These days, phishing emails are not so easy to spot. It used to be that they nearly always had spelling errors or grainy images. While some still do, most don’t.
Criminal groups elevate today’s phishing using AI and machine learning. Not only will it look identical to a real brand’s emails, but it will also come personalized. Hackers use these tactics to capture more victims. They also allow hackers to send out more targeted phishing messages in less time than in years past.
Is your business prepared for the cyber threats coming in 2022? Don’t wait to find out the hard way! Give us a call and schedule a cybersecurity check-up to stay one step ahead of the digital criminals.
Article used with permission from The Technology Press.
The global home security market has been growing by leaps and bounds. By 2026, experts expect the market to expand at a rate of 20.1%. This is on top of an expected increase of 21.6% from 2021 to 2022.
From Ring doorbell cams to entire home security systems, consumers want these solutions. Watching your front door from afar has never been so easy. With cloud-based video streams, homeowners can view any part of their home.
Sharing doorbell camera shots on neighborhood social media groups is now common. These home security systems also provide peace of mind at a wallet-friendly cost.
But don’t let the ease of setup fool you. Home security cameras can open your family up to risks if you don’t take precautions. Often, people are so excited to see what they can do, they don’t stop to think about device security.
There are horror stories online about hacked video cameras. This includes strangers saying disturbing things through those cameras to children.
Additionally, in 2019, Ring suffered a data breach. That breach exposed the personal data of over 3,000 Ring users. This included usernames and passwords.
It’s enough to make you reconsider your decision to add extra security. But don’t let those incidents scare you off. You can properly secure a home video camera system to ensure it’s not breached.
Here are some of the things you should do for a safe home security setup.
You access an IP security camera via the internet. Any commands going to the system or footage coming from it go through your router. So, you need to make sure that your router is properly secured.
Hackers breach routers so they can get to the devices connected to that network. Ensure your router security protocol is no lower than WPA2. The next generation, WPA3, is even better. These protocols govern the protection of data transmitted through the wireless network.
Give the router a strong password that is at least 12 characters long. Software can crack a password of only 8 standard characters instantly. But a 12-character password with at least one upper case letter, number, and symbol takes 34,000 years.
You also need a strong password for your security system’s admin account. You should also change the default device and username. Hackers have lists of all these device defaults and use them to break into these systems.
Changing the default username and password for the device should be one of the first things you do. Otherwise, it could be mere minutes after you connect to the internet that you’re hacked.
You don’t want the footage from your cameras transmitted for anyone to grab and watch. Make sure the security system you choose notes SSL/TLS. Or another standard encryption.
This ensures that the data cannot be intercepted and accessed. SSL is short for Secure Sockets Layer, and TLS is short for Transport Layer Security. Without a form of encryption, a hacker can easily breach your device.
If your security system has an automatic update feature, turn that on. Unfortunately, many users don’t think about updating their device software. This leaves it more vulnerable to a hack.
Updates often include important security fixes for found vulnerabilities. You want to make sure updates install promptly. That’s why automating this is best.
Do you have several family members accessing your cloud-based security device? If so, set up some access levels. Not everyone needs to be at an administrator level.
Hackers love it when they can breach the login of an admin user for an account. This gives them more privileges, like changing settings. Giving lower-level privileges, such as “view only,” to most family members improves security.
There will be various security features that are available with your system. Manufacturers often do not enable all security settings by default. The user must turn all or some of them on.
If you’re unsure of what settings should be on or off, we’ll be happy to help. Some home security systems have generous sharing options. This can be an invitation for hackers. You want to restrict these as much as possible.
Most people access their security cam through their smartphone. Make sure that you secure yours and keep it updated with the latest operating system. Hackers can gain access to a security system through a device with weak safeguards.
Add things like:
Give us a call and schedule a visit. We’ll be happy to help you ensure your security system is set up with best practices.
Article used with permission from The Technology Press.
